ChatGPT4 is combined with intelligent customer service system, and AI intelligent customer service software development is customized
In the e-commerce industry, customer service departments are often challenged to deal with a large number of inquiries and questions. Traditional customer service methods often have a slow response speed and cannot meet the real-time needs of users, resulting in a decrease in user satisfaction. In addition, the level and experience of customer service staff are inconsistent, and the quality and accuracy of responses may also vary, further affecting user trust.
Long-term high-intensity work can easily lead to customer service staff fatigue and errors, and hiring and training a large number of customer service personnel will also increase labor costs.
According to statistics, 52.9% of consumers have encountered customer service communication barriers. Among the people who have encountered the above problems, 71.2% of consumers said that they encountered robots that “did not answer what they asked” and were not intelligent, and 23.6% of consumers said that they could not find human customer service or encountered the phenomenon of human customer service kicking the ball.
E-commerce customer service has not had a fully automated, truly intelligent solution to deal with the following pain points, which hinder an efficient, consistent, and personalized customer service experience in e-commerce customer service scenarios, and merchants urgently need to solve them to improve customer satisfaction and reduce operating costs.
In order to solve these challenges and difficulties, we use GPT technology to achieve intelligent customer service, thereby improving customer service efficiency and customer experience.